The most efficient process is to contact the retailer where the shoes were purchased for assistance. If the original retailer is unable to assist you and you believe that the shoes are defective, you have the option to return them to our warehouse for inspection. Simply fill out the Defective Product Return Form and send your package back to us. We strongly recommend that you send your return back via a traceable method, as customers are responsible for all safe return of all merchandise. Please note that:
Merchandise is not considered defective or damaged under the following conditions (but not limited to):
Call 1-800-766-6465 for assistance.2.
To find a store near you, please visit our Store Locator page.3.
To sign up for an account with Brown Shoe Online, please call 1-877-BRNSHOE (1-877-276-7463). There you will be given a user ID and password in a short interview over the phone. Or if you prefer, you may e-mail your request for a customer service representative to contact you to begin the registration process.
If you already have an account (and have been assigned a user ID and password) then simply go to Brown Shoe Online to sign in.4.
To view, and shop our brands, please visit our Brands page.5.
Yes! We are pleased to now offer our Canadian consumers the opportunity to shop on Naturalizer.ca and have their product delivered directly to their home!